IT Shared Services Catalog

Managed Workstation - Service Summary

Service Description

Managed Workstation provides centrally managed workstation services to support and help secure agency workstations with an option for either remote or on-site support to ensure consistent and reliable access to productivity applications and business data.

  1. Managed Workstation with Remote Support: Centrally managed workstation services for agency-owned/leased workstations with remote support using remote assistance tools. Includes office productivity software and email services. The agency is responsible for on-site support of workstations.
  2. Managed Workstation with On-Site Support: Centrally managed workstation services for agency-owned/leased workstations with on-site support after initial remote support using remote assistance tools. Includes office productivity software and email services. On-site support is available only in Richland and Lexington counties.

Definitions

  • Remote Support: DTO Service Desk or Admin endpoint technician will provide telephone support and/or use remote assistance tools to address an issue or fulfill a service request.
  • On-site Support: If an issue/request has not been resolved through remote support, an Admin endpoint technician will make an on-site service call to address the issue or fulfill the service request.

Key Service Information

 

 

    Workstation Service Image