DTO Service Desk
For help with an issue or to request a new service, contact the DTO Service Desk:
- EMAIL: firstname.lastname@example.org
- CALL: 803-896-0001
Hours of Support: The DTO Service Desk is available on a 24/7 basis.
Support beyond the DTO Service Desk is available during normal business hours (8:30 a.m.–5 p.m. Monday through Friday, excluding state holidays), and after business hours on an on-call emergency basis using established criteria for determining emergencies.
Service Request Fulfillment
The target timeframe to fulfill service requests depends on the request.
Admin strives to respond to and resolve incidents according to their priority level. Priority is based on a combination of impact and urgency as defined below:
- Impact – The measure of the effect an incident is having or might have on the business.
- Urgency – The measure of the amount of time until an incident has a significant impact on the business.