IT Shared Services Catalog

Email - Service Summary

Service Description

The Email service uses Office 365 to provide cloud-based email, calendaring and email storage, which allows users to access the service virtually anytime and anywhere.
  1. Email Includes:
  • User account provisioning.
  • Access to a global directory of state email addresses.
  • Mailbox and calendaring storage.
  • Email storage and archiving in compliance with state data/document retention policies.
  • Encryption for outgoing email available if required.
  • Virus scanning of all attachments.
  • Spam filtering.
  • Incident resolution through the DTO Service Desk.
  • Office 365 licenses.

Key Service Information