IT Shared Services Catalog | 13 2.2 METRONET SERVICES SERVICE DESCRIPTION MetroNet is the statewide network connecting all state of South Carolina agencies to each other and to the internet. The service includes the management and support of the MetroNet, including existing transmission media and shared infrastructure, capacity planning, shared equipment upgrades, 24/7 monitoring and end-to-end fault resolution. This service includes the design and installation of new MetroNet transmission media and infrastructure for agencies with new or moved facilities that need to connect to the state network, or for agencies requiring enhancements to existing services. Multiprotocol Label Switching (MPLS) is available in Standard and Premium levels. Premium also includes Quality of Service (QoS), which recognizes the requirements of some applications are more critical than others and ensures high quality performance for such critical applications. Discuss your current and future needs with Admin to help determine the service offering that is best for your agency. SERVICE NOTES  MetroNet services are typically provided to the point of demarcation between Admin’s network and the Customer Premise Equipment (CPE).  Building must have connectivity and adequate physical infrastructure (e.g., space, power and air) to house network equipment. Limitations in existing fiber or other requirements may limit service availability to particular locations.  All services are delivered in compliance with state of South Carolina Information Security policies, as presented in SCDIS- 200. Hardware  MetroNet component technologies such as routers, firewalls, transmission media (fiber optics backbones, network cable, etc.). This does not include customer premise equipment (CPE). Software  Network management and monitoring software tools and technologies which help deliver network usage reporting; network monitoring; performance analysis and reporting; alert and event management; problem determination; router/firewall configuration and provisioning; support for configuration; change management, etc. Installation and Configuration  Core MetroNet technologies such as routers, firewalls, transmission media (fiber optics backbones, network cable, etc.). Upgrade and enhance core MetroNet environment as required to ensure that proper capacity, performance and availability is provided to Admin customers.  Expansions to the core MetroNet environment (e.g., router and transmission media).  Custom projects with agencies that require MetroNet service for new or relocated facilities, or for agencies that require enhancements to existing services. These projects will include the planning, design, engineering and implementation needed to meet agency requirements. METRONET – SERVICE DETAIL