IT Shared Services Catalog | 15 2.3 INTERNET SERVICES SERVICE DESCRIPTION Admin provides internet services to users of the state network via redundant connections to three separate internet service providers (ISP) in order to ensure high levels of availability. Admin-provided internet is designed to offer additional redundancy not typically provided through a single ISP. SERVICE NOTES Agencies must have adequate MetroNet bandwidth to cover their internet bandwidth. Existing infrastructure within the building may impact internet performance from an end-user device perspective. All services are delivered in compliance with South Carolina Information Security policies, as presented in SCDIS-200. Support and Administration Brokering with and managing vendor relationships with Admin’s three preferred internet service providers to ensure redundant connections. Support for the agency’s initial access to Admin’s preferred internet service providers. Incident resolution services through the Division of Technology Operations (DTO) Service Desk. 24/7 monitoring and alerting on the internet service. Provision, install and configure expansions to the internet service. Perimeter defense capabilities. Distributed denial of service (DDOS) protection. Internet performance may vary based on location of the facility, existing/local infrastructure, geography, etc. Planned maintenance is performed Sunday between 6–10 a.m. Admin will provide guidance to customers in estimating internet data usage to ensure the agency’s budget estimates for this service are consistent with the customer’s forecast growth trends and can be fulfilled by Admin and/or a qualified vendor. SERVICE RATES Service Offering Cost Internet Contact ARM INTERNET – SERVICE DETAIL ADDITIONAL SERVICE NOTES
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