IT Shared Services Catalog | 17 3.1 VIRTUAL SERVERS SERVICE DESCRIPTION Virtual Servers provide a virtualized server environment with enhanced security for hosting business applications in the State Data Center. The virtual server environment supports Microsoft Windows Server and Red Hat Enterprise Linux Server operating systems. Virtual machines (VM) can be sized to support customer processing requirements via a fixed incremental configuration of memory, processor and disk space. Virtual Machine (VM): This offering provides for a centrally provisioned and patched VM operating system (OS) and related system utilities. This offering includes two core processors, 4GB RAM and 80GB OS file storage. Admin will enable provisioning of a vendor-supported version of Microsoft Windows Server Operating System or a vendor- supported version of Red Hat Enterprise Linux Server Operating System. Admin will manage and maintain the Virtual Server OS, including basic operating system testing and installation of service packs and patches, to ensure the operating system patches do not materially impact the core server performance. Virtual Machine (VM): Legacy Isolation: If an agency is unable to use a vendor-supported server operating system, Admin will assign the VM Legacy Isolation service offering to the agency. These VMs are hosted on isolated infrastructure and are configured to help mitigate security risks, and the server operating system is supported by the agency. Admin will determine an agency’s need for this service offering on an exception basis; this offering is not orderable by agencies. SERVICE NOTES  Full agency server migrations to the State Data Center are not included in this service. This service is focused on the provision and support of a new virtual server instance.  The virtual server environment is based on VMware ESXi.  Servers will be charged from the time they are provisioned until they are de-provisioned.  Storage for customer data is available through the Enterprise Storage service.  All services are delivered in compliance with state of South Carolina Information Security policies, as presented in SCDIS- 200.  Note: This offering is not orderable by agencies and may only be assigned by Admin on an exception basis. See Additional Service Notes for more detail. Facilities Management  Management and monitoring of physical security to data center.  Management and monitoring of the data center environment (e.g., racks, power and cooling).  ESXi Host Systems Engineering  Provisioning and set up of ESXi host server hardware and software in accordance with Admin standards and policies.  Hardware and software enhancements to the ESXi host server over time. VIRTUAL SERVERS – SERVICE DETAIL