IT Shared Services Catalog | 18 Upgrades of ESXi host service components. ESXi Host Systems Maintenance Administration and maintenance of hardware to ensure that each ESXi host server is reliable, is performing adequately and is providing overall service availability. Maintain ESXi host server hardware and software at recommended patch and release levels following standard change management procedures. Standard capacity and performance analysis reporting capabilities for customers to review utilization, performance and trending information for processors and memory. Admin provides and maintains a VM OS and related systems utilities. Admin installs manufacturer field change orders, service packs, firmware and software maintenance releases. Admin performs product patch, “bug fix,” service pack installation or upgrades to the current installed version. Admin manages and maintains (e.g., procure, monitor, track status, verify, audit, perform contract compliance, renew, reassign) software licenses and media. ESXi Host Systems Support and Monitoring Responsive support to incidents. Responsive support to unscheduled service outages in a timely manner. Provision of diagnostic information to assist with customer application support needs. Repair or replacement of failing hardware components. Ongoing security monitoring and management. Security event monitoring, detection and notification. Periodic vulnerability scanning and reporting. Security event/vulnerability remediation. 24/7 access to the Division of Technology Operations (DTO) Service Desk. Best effort prioritized on-call “after hours support.” Simple Network Management Protocol (SNMP) and Internet Control Message Protocol (ICMP) based monitoring and alerting. Hardened server images. System management and reporting software. Monitoring and alerting services to ensure operating system is up and operating normally. Network Connectivity Connectivity within the data center to a dedicated department virtual local area network (VLAN) to keep data and applications separated from other department data and applications. Virtual Machine Redundancy in State Data Center Virtual machines are configured with full redundancy allowing system recovery within the same data center.