IT Shared Services Catalog | 2 Table of Contents Introduction ......................................................................................................................................3 1.0 Workplace Services ...................................................................................................................4 1.1 EMAIL SERVICES .............................................................................................................. 5 1.2 MANAGED WORKSTATION/PRINTER SERVICES..............................................................6 2.0 Network Services ....................................................................................................................10 2.1 LOCAL AREA NETWORK (LAN) SERVICES ......................................................................11 2.2 METRONET SERVICES....................................................................................................13 2.3 INTERNET SERVICES ......................................................................................................15 3.0 Hosting Services ...................................................................................................................... 16 3.1 VIRTUAL SERVERS .........................................................................................................17 3.2 DATABASE HOSTING SERVICES .....................................................................................22 3.3 ENTERPRISE CONTENT MANAGEMENT (ECM) SERVICES .............................................27 4.0 Enterprise Storage Services .....................................................................................................38 4.1 ENTERPRISE STORAGE SERVICES ..................................................................................39 4.2 DATA BACKUP SERVICES ...............................................................................................42 5.0 Admin-Brokered Services: Telecommunications.......................................................................45 5.1 CELLULAR (WIRELESS) SERVICES...................................................................................46 5.2 LOCAL TELEPHONE SERVICES .......................................................................................47 5.3 LONG DISTANCE TELEPHONE SERVICES........................................................................48 5.4 VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES ...................................................49 5.5 CONTACT CENTER SERVICES.........................................................................................51 5.6 INTEGRATED VOICE RESPONSE (IVR) SERVICES............................................................52 5.7 RADIO, PAGER AND SATELLITE COMMUNICATIONS SERVICES ....................................53 6.0 Admin-Brokered Services: Network .........................................................................................57 6.1 CABLE AND WIRING SERVICES ......................................................................................58 6.2 DATA TRANSPORT SERVICES.........................................................................................63 6.3 INTERNET SERVICES ......................................................................................................66 7.0 Admin-Brokered Services: Hosting........................................................................................... 68 7.1 WEB HOSTING ..............................................................................................................69 7.2 DISASTER RECOVERY AS A SERVICE (DRaaS).................................................................70 8.0 Admin-Brokered Services: Printing Services .............................................................................73 8.1 PRINT AND MAIL SERVICES ...........................................................................................74 9.0 Enhanced Microsoft 365 Services.............................................................................................75 9.1 MICROSOFT TEAMS ......................................................................................................76 9.2 MICROSOFT ONEDRIVE ................................................................................................. 78 10.0 Enterprise Cloud Services ........................................................................................................80 10.1 CLOUD SERVICES.........................................................................................................81
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