IT Shared Services Catalog | 23 For the Dedicated service offering, Admin provides the following: Database Software Installation and Upgrade Installation and upgrading of database management software. Installation and upgrading of database management utility software. Application of cumulative Updates, service packs, security patches (CVEs) to database management software.* Application of cumulative Updates, service packs, security patches (CVEs) to and bug fixes to database software.* CUSTOMER VS. ADMIN RESPONSIBILITIES (DATABASE HOSTING – DEDICATED) Responsibilities Admin Customer Database Support Requirements Identify application requirements for the database. X Identify data security requirements. X Identify data backup and retention requirements. X Identify data archive and purge requirements. X Identify data recovery time objectives. X Database Software Procurement, Installation and Configuration Procurement of database management server software (licenses). X Procurement of database management server software (client licenses); cost passed through to customer. X Procurement of database management server utility software. X Database management system software installation and configuration. X Database management system software utility installation and configuration. X Database management system software version upgrades. X Database management system software utility version upgrades. X Apply functional patches, service packs, security patches and bug fixes to database management software. X X* Apply functional patches, service packs, security patches and bug fixes to database utility software. X X* Create the database/database instance. X Create the database tablespaces. X Database Support Activities Provide first level support for vendor supported database. X Provide first level support for issues with the database. X Monitor status of database systems as defined by customer and Admin. X X DATABASE HOSTING – SERVICE DETAIL
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