IT Shared Services Catalog | 27 3.3 ENTERPRISE CONTENT MANAGEMENT (ECM) SERVICES SERVICE DESCRIPTION Enterprise Content Management (ECM) Hosting offers an efficient platform customized to manage a variety of business information needs, ranging from mission critical content to standard correspondence. ECM Hosting provides a platform that supports capture, storage, access, sharing and final disposition of all types of documents and content throughout the document/content life cycle. Sample capabilities include:  Intake for scanned/document captures.  Electronic document management.  Automating processes.  Document generation and distribution.  Records management. Enterprise Content Management (ECM) offerings include: Enterprise Content Management (ECM) Platform: This offering provides ongoing access to the ECM platform and a training/orientation session to instruct agency staff how to effectively navigate and operate the ECM environment. An initial allocation of 50GB of primary storage and 50GB of replicated storage is also included. Enterprise Content Management (ECM) — Custom Consulting: This offering brokers an ECM vendor-based professional services team to help agencies develop customized ECM workflows to meet agency business requirements. 3OnBase Data Storage: ECM storage is required for data sets that exceed the initial 50GB of primary storage and the initial 50GB of replicated storage. OnBase Data Storage is a separate offering (and is independent of the Enterprise Storage — SAN). OnBase Data Storage is charged separately. SERVICE NOTES The ECM environment is based on Hyland’s OnBase enterprise software platform. In addition to ECM, the OnBase platform serves as the foundation for other capabilities such as:  Case Management solutions which can increase customer agency staff and management productivity, improve compliance, facilitate collaboration among caseworkers, better coordinate information flows and provide better monitoring of case status.  Workflow Process Automation (WPA) allows agencies to work more efficiently by allowing the WPA system to automate repetitive tasks and manage rudimentary processing, thus ensuring work is handled consistently, and tasks are delivered to the right users at the right time.  All services are delivered in compliance with state of South Carolina Information Security policies, as presented in SCDIS- 200.  Note: Admin will coordinate with the agency and Admin’s ECM third party professional services provider (Hyland) to scope a defined statement of work to meet agency custom workflow needs. Agency participation in defining a statement of work is mandatory in order to provide business- specific context.