IT Shared Services Catalog | 32 Implement corrective actions approved by the change management process. X ECM Agency/End-User Training Training/orientation session to provide the agency customer with the required knowledge to effectively navigate and operate with the ECM offering. X Admin will coordinate with the agency for any planned changes or outages that will affect the agency’s ECM environment. Requests that exceed 15 hours will require additional funding. Admin will provide an estimate before beginning work. Client software licenses are not included in the listed price. ECM client software licenses and annual maintenance will be purchased by Admin from Admin’s ECM vendor per agency requirements, and the cost will be passed through to the agency. Any license not defined in the IT Shared Services Catalog will be an additional cost to the agency. A subscriber of the ECM service can utilize either the Workflow Process Automation or the Case management services. The subscriber will be responsible for any client licenses required. Hardware located at an agency for the ECM system is not included in the listed cost. The ECM service offering does not include upfront analysis, design and programming activities, such as needs analysis, discovery, workflow analysis, system design, statements of work and bills of materials, end-user training, custom programming services, line-of-business application integration, retention management design, solution design documentation and configuration documentation. Microfilm production is not included in this service. If the agency requires microfilm, Admin will coordinate with a third-party vendor. Scanning paper documents to images is not included in this service. OnBase Data Storage is required for ECM data that exceeds the initial 50GB of primary and the initial 50GB of replicated storage from the OnBase environment. OnBase Data Storage is a separate offering, independent of the Enterprise Storage – SAN offering. OnBase storage beyond the initial 50GB of primary and 50GB replicated will be charged separately. If an agency is subscribing to more than one service leveraging Hyland’s OnBase platform, then OnBase Data Storage allocation will apply. For example, if an agency subscribes to ECM, WPA and Case Management, then OnBase Data Storage is required for storage that exceeds the initial 50GB of primary and the initial 50GB of replicated storage for the combined subscribed services. Data Backup services are not included in the default rate. Customer agencies must also purchase the data backup service. ADDITIONAL SERVICE NOTES
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