IT Shared Services Catalog | 34 3.4 MAINFRAME HOSTING SERVICES SERVICE DESCRIPTION This service provides mainframe services for hosting agency applications in an Admin-owned and maintained data center facility. Admin supports the IBM z/OS operating system, select database management systems and layered software products on IBM zSeries hardware with logical partition (LPAR). Mainframe storage is required and is charged separately. SERVICE NOTES Admin maintains and supports select software products from Software AG. Admin maintains and supports IBM DB/2 Software, AG ADABAS and CA IDMS. All services are delivered in compliance with state of South Carolina Information Security policies, as presented in SCDIS- 200. Facilities Management Management and monitoring of physical security to data center. Management and monitoring of the data center environment (e.g., power and cooling). Mainframe Engineering Installation of hardware and system software in accordance with best practices and state of South Carolina information technology and security policies. Evaluate and/or recommend hardware and software enhancements. Hardware and software enhancements to the z/OS LPAR over time. Upgrades of service components. Mainframe Logical Partition (LPAR) Maintenance and Administration Administration and maintenance of mainframe LPARs to ensure each is reliable and is available during the defined target availability hours. Utilization of vendor software services for maintaining LPARs at recommended level following standard change management procedures. Maintenance of current inventory/asset information and support history for each Admin-owned mainframe and related components. Standard capacity and performance analysis reporting capabilities to be used by Admin staff which may be made available to customers. Assistance in the provision of diagnostic information to assist with customer application support needs. Mainframe Support and Monitoring 24/7 monitoring, identification and resolution of technical issues for LPARs. MAINFRAME HOSTING – SERVICE DETAIL
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