IT Shared Services Catalog | 34 3.4 MAINFRAME HOSTING SERVICES SERVICE DESCRIPTION This service provides mainframe services for hosting agency applications in an Admin-owned and maintained data center facility. Admin supports the IBM z/OS operating system, select database management systems and layered software products on IBM zSeries hardware with logical partition (LPAR). Mainframe storage is required and is charged separately. SERVICE NOTES  Admin maintains and supports select software products from Software AG.  Admin maintains and supports IBM DB/2 Software, AG ADABAS and CA IDMS.  All services are delivered in compliance with state of South Carolina Information Security policies, as presented in SCDIS- 200. Facilities Management  Management and monitoring of physical security to data center.  Management and monitoring of the data center environment (e.g., power and cooling). Mainframe Engineering  Installation of hardware and system software in accordance with best practices and state of South Carolina information technology and security policies.  Evaluate and/or recommend hardware and software enhancements.  Hardware and software enhancements to the z/OS LPAR over time.  Upgrades of service components. Mainframe Logical Partition (LPAR) Maintenance and Administration  Administration and maintenance of mainframe LPARs to ensure each is reliable and is available during the defined target availability hours.  Utilization of vendor software services for maintaining LPARs at recommended level following standard change management procedures.  Maintenance of current inventory/asset information and support history for each Admin-owned mainframe and related components.  Standard capacity and performance analysis reporting capabilities to be used by Admin staff which may be made available to customers.  Assistance in the provision of diagnostic information to assist with customer application support needs. Mainframe Support and Monitoring  24/7 monitoring, identification and resolution of technical issues for LPARs. MAINFRAME HOSTING – SERVICE DETAIL