IT Shared Services Catalog | 35 Incident response based on priority levels. Provide diagnostic information to assist with customer mainframe application support needs. Ongoing security monitoring and management. Security event monitoring, detection and notification. Periodic vulnerability scanning and reporting. Security compliance audit and reporting. Repair or replacement of failing hardware components by IBM service personnel. Network Connectivity Connectivity (physical and logical) within the data center network. Disaster Recovery Mainframe-based data replication and infrastructure disaster recovery. CUSTOMER VS. ADMIN RESPONSIBILITIES Responsibilities Admin Customer Data Center Facilities Data Center power, cooling and related support infrastructure. X Data Center network infrastructure. X Data Center facilities physical security. X Data Center facilities structure maintenance and enhancements. X Hardware IBM System z system hardware/firmware/software. X IBM System z peripheral hardware/firmware/software. X Mainframe Standard System Software LPARs. X Standard security software (antivirus, host intrusion detection, scanning). X Standard system management tools. X Application Software Custom developed. X Agency-specific third-party software purchased by Admin on behalf of the agency. X Shared commercially-provided software. X Shared middleware/utility software. X Database (ADABAS/DB2/IDMS/CICS). X Other shared software not defined above. X Initial Provisioning and Configuration Management Of IBM mainframe hardware/firmware/software. X Define supported LPAR infrastructure technologies and standards. X
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