IT Shared Services Catalog | 39 4.1 ENTERPRISE STORAGE SERVICES SERVICE DESCRIPTION The Enterprise Storage service provides encrypted storage for application and user data. This service is highly scalable and dynamically adjusts to the performance agencies require. Through auto-tiering, this service provides a full spectrum of storage to meet needs such as:  High performance disk storage, suitable for mission critical, customer-facing and revenue-generating applications;  General capacity disk storage, suitable for development and sandbox environments. Storage is provided on a storage area network (SAN) and can be used for applications hosted on virtual or physical servers. The Enterprise Storage service supports block and file storage, which includes Network File Services (NFS) and Common Internet File System (CIFS) storage. The Enterprise Storage service uses redundant components that protect data from loss due to equipment failure. The service supports a wide range of disk technologies including SSD, Fibre Channel and SATA hard drives. This ability, in combination with auto-tiering technology, allows agencies to leverage the right mix of disk technologies dynamically, based on a business application’s changing requirements. SERVICE NOTES  Enterprise Storage will be charged from the time it is provisioned until it is de- provisioned.  Storage charges are based on gigabytes (GB) of disk space allocated to the agency. Primary data and copies of primary data are both considered in calculating the amount of total allocated GB (e.g., 100GB of primary allocated storage and 100GB of replicated allocated storage represent 200GB of billable storage).  All services are delivered in compliance with state of South Carolina Information Security policies, as presented in SCDIS- 200. Hardware  Storage hardware technologies and associated connectivity components required for the Enterprise Storage infrastructure. Software  Storage software tools and technologies associated with enterprise storage management such as storage resource management (SRM) tools, which include capabilities such as storage usage reporting, performance analysis and reporting, alert and event management, problem determination, device configuration and provisioning, support for configuration and change management, etc. ENTERPRISE STORAGE – SERVICE DETAIL