IT Shared Services Catalog | 40  Data replication software as needed to meet agency availability requirements. Such software enables data replication from the State Data Center to the Disaster Recovery Data Center. Installation and Configuration  Installation and configuration of supported storage technologies at the State Data Center.  Enterprise Storage configured in an active (highly redundant) configuration to enhance storage availability. Support and Administration  Incident resolution through the Division of Technology Operations (DTO) Service Desk.  Maintenance of storage hardware and software for supported storage platform environments.  Monitoring and alerting on all supported storage platforms.  Provision, install and configure storage expansion as needed (e.g., expansion of disks, drawers, cabinets, etc.). Physical Security and Facilities  Host all storage technologies in the State Data Center, which has appropriate physical and environmental security controls such as: biometric access control, internal and external security camera coverage, 24/7 armed guard, conditioned power, emergency power, fire detection and suppression and temperature control. Security/Encryption  Enterprise Storage infrastructure supports data encryption at rest. CUSTOMER VS. ADMIN RESPONSIBILITIES Responsibilities Admin Customer Define network standards for connectivity to the storage area network. X Manage infrastructure via the change management process, including Initial storage configuration, Document storage configuration, configure storage infrastructure to enhance security. Provide first level support for infrastructure and proprietary software, including release upgrades. X Report to customers about emergency fixes that have been implemented. X Work with vendors to maintain product compatibility updates and refreshes. X Monitor and maintain storage infrastructure components’ (including licenses, hardware, software) respective revision levels to maintain compatibility across the infrastructure. X Maintain infrastructure standards for allocation of storage in accordance with storage tiers. X Respond to Admin inquires to ensure that storage is accessible and functioning per application host. X Verify functionality by the application host as requested by Admin. X Provide an annual (at a minimum) storage capacity forecast of agency storage requirements. X Provide an annual (at a minimum) storage performance forecast of agency storage requirements. X Review customer forecasts on an annual basis (at a minimum) and plan Admin disk storage capacity accordingly. X