IT Shared Services Catalog | 41 Procure additional storage hardware and software (disks, arrays, switches, etc.) as required to meet forecast demand. X Refresh (life cycle management) storage hardware and software as required to maintain a storage portfolio that is current and vendor supported. X Monitor the usable capacity of the Admin provisioned logical volumes (at the file system level). X Manage and administer the Admin provisioned logical volumes at the file system level (e.g., file system formatting, file system health checks, etc.). X Provision logical volume in the enterprise storage environment as requested by the server administrator. X Planning, building and administering primary storage and replicated storage infrastructure. X The Enterprise Storage service is primarily based on enterprise storage from Hitachi. The Hitachi storage infrastructure supports a variety of technologies including SSD, Fibre Channel and SATA disk drives. Admin maintains a certified Hitachi storage configuration to ensure the highest levels of availability. Planned maintenance (e.g., firmware updates) will occur during non-production hours and will adhere to the enterprise change management process. The Enterprise Storage service includes data replication services. Data replication is the frequent copy of data from one storage system to a second off-site storage system. The data replication process occurs multiple times in a single day and contributes to the higher availability of enterprise storage due to off-site redundancy. Data Backup is a separate service offered by Admin. The Data Backup service backs up application and end-user data and provides restoration of data due to loss or corruption. Data backups are run once a day and have a 30-day retention period. SERVICE RATES Service Offering Monthly Unit Price SAN Storage, per GB allocated, replicated storage $0.45 Agencies should contact their Agency Relationship Management (ARM) representative or the Program Management Office (pmo@admin.sc.gov) for additional information or to acquire these services. ADDITIONAL SERVICE NOTES ADDITIONAL INFORMATION
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