IT Shared Services Catalog | 42 4.2 DATA BACKUP SERVICES SERVICE DESCRIPTION The Data Backup service backs up application and end-user data and provides restoration of data due to loss or corruption. Data Backup — Standard One backup per 24-hour period. Data will be retained for a maximum of 30 days. If a longer retention period is required, see Data Backup — Custom. Backup data is replicated off-site. Data Backup — Custom Data Backup — Custom includes everything contained in Data Backup — Standard, plus any additional direct hardware and/or software costs incurred to meet the customer’s unique requirements. Support for system backups that are more frequent than once per 24 hours or support for a system snapshot (i.e., a backup of an entire system at a particular point in time) are examples of Custom Backup requirements. SERVICE NOTES A request for file or system restoration must be made through the DTO Service Desk. Requests for a retention period of longer than 30 days will be reviewed on a case-by-case basis. All services are delivered in compliance with state of South Carolina Information Security policies, as presented in SCDIS- 200. 1. Data Backup – Standard Hardware Backup hardware technologies and associated connectivity components required for backups (e.g., EMC Avamar, SAN Disk Controllers, SAN Disk Arrays, VTLs, etc.). Software Backup software management tools and technologies as required (e.g., backup software management tools, backup software client agents, etc.). Installation and Configuration Installation and configuration of supported client storage software versions on Admin approved and supported physical and virtual servers at the State Data Center. Support and Administration Incident resolution. Monitoring and alerting via email on all supported backup platforms (e.g., failed backup jobs, etc.). Monitoring of the backup infrastructure to assure availability and functionality. Replication of backup data off-site. DATA BACKUP – SERVICE DETAIL
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