IT Shared Services Catalog | 5 1.1 EMAIL SERVICES SERVICE DESCRIPTION The Email service uses Office 365 to provide cloud-based email, email storage, calendar and task capabilities. The use of Office 365 for email allows users to access the service virtually anytime and anywhere. Email Includes:  User account provisioning.  Access to a global directory of state email addresses.  Mailbox and calendaring storage.  Email storage and archiving in compliance with state data and document retention policies.  Encryption for outgoing email available if required.  Virus scanning of all attachments.  Spam filtering.  Incident resolution through the DTO Service Desk.  Office 365 licenses. SERVICE NOTES  Each email account receives a fixed amount of email storage, as determined by the Office 365 Government Plan.  All services are delivered in compliance with state of South Carolina Information Security policies, as presented in SCDIS- 200. CUSTOMER VS. ADMIN RESPONSIBILITIES Responsibilities Admin Customer Supply a workstation or other mail-capable device. X Supply and configure desktop client for accessing email (e.g., Outlook). X Contact the DTO Service Desk to report an incident. X Plan, provision, maintain, troubleshoot, resolve email service issues. X SERVICE RATES Service Offering Monthly Unit Price Email Services $10.75 Agencies should contact their Agency Relationship Management (ARM) representative or the Program Management Office ( for additional information or to acquire these services. ADDITIONAL INFORMATION