IT Shared Services Catalog | 5 1.1 EMAIL SERVICES SERVICE DESCRIPTION The Email service uses Office 365 to provide cloud-based email, email storage, calendar and task capabilities. The use of Office 365 for email allows users to access the service virtually anytime and anywhere. Email Includes: User account provisioning. Access to a global directory of state email addresses. Mailbox and calendaring storage. Email storage and archiving in compliance with state data and document retention policies. Encryption for outgoing email available if required. Virus scanning of all attachments. Spam filtering. Incident resolution through the DTO Service Desk. Office 365 licenses. SERVICE NOTES Each email account receives a fixed amount of email storage, as determined by the Office 365 Government Plan. All services are delivered in compliance with state of South Carolina Information Security policies, as presented in SCDIS- 200. CUSTOMER VS. ADMIN RESPONSIBILITIES Responsibilities Admin Customer Supply a workstation or other mail-capable device. X Supply and configure desktop client for accessing email (e.g., Outlook). X Contact the DTO Service Desk to report an incident. X Plan, provision, maintain, troubleshoot, resolve email service issues. X SERVICE RATES Service Offering Monthly Unit Price Email Services $10.75 Agencies should contact their Agency Relationship Management (ARM) representative or the Program Management Office (pmo@admin.sc.gov) for additional information or to acquire these services. ADDITIONAL INFORMATION
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