IT Shared Services Catalog | 73 from each another. Physically, it is anticipated that some agencies will have applications in both the private cloud environment and in the colocation facility. Therefore, direct interconnectivity exists between the private cloud environment and the colocation facility. The service does not include Business Continuity planning. The agency is solely responsible for this critical activity. This Admin services includes the following: Disaster Recovery Plans Facilitate development of agency applications and infrastructure disaster recovery plans. Provide agencies with disaster recovery infrastructure data collection templates and documentation. Review agency documentation for completeness and providing recommendations for any required updates, edits or requirements. Facilitate agency infrastructure documentation into the disaster recovery implementation plan. Provide guidance to the agency in the infrastructure quality control process, including review of agency quality control scoresheets and documentation. Conduct agency tabletop exercises for each application, for the agency infrastructure and for the agency overall. Facilitate agency functional testing exercises for each application, for the agency infrastructure and for the agency overall. Disaster Recovery Services (Managed Services) Secure, private cage for state agencies. Compliant with state and federally-mandated security and privacy requirements. Continuous replication and managed recovery for Windows and Linux servers. Application-consistent recovery points for advanced business applications such as Exchange, SQL Server and SAP. Data replication and recovery for physical servers, virtual servers and storage. Utilization of Zerto as the tool for DRaaS; fully automates the entire failover and failback process, including creation of all VMs, reconfiguring IP addresses and executing custom scripts. Feature data replication and recovery for physical servers, virtual servers, storage, workspace recovery and global load balancing. Storage services are available for primary storage services, as well as management of client- specific hardware. Managed storage services provide reliable hardware configurations to meet specific agency requirements. The contractor assumes responsibility for array installation and array break/fix on the agency’s behalf. Storage Area Network (SAN) services provide high availability, SAN storage, switches, cabling, software and monitoring services to agency-owned or dedicated servers using redundant fiber channel connections via dual HBA cards; may require the purchase of fiber channel host-based adapters (HBAs). Network Attached Storage (NAS), cabling and monitoring services to agency-owned or dedicated servers using redundant gigabit or 10 Gbps Ethernet connections.
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