IT Shared Services Catalog | 74 Backup as a Service Managed Backup Services — The standard backup service included is for data recovery only, not for general archiving. System-Level Recovery — Available for hardware failures and includes both the server rebuild and the data recovery using their standard system images. The agency will be responsible for application recovery efforts. Agency-Requested Data Restore — Full data restores, including five hours of service provider labor per month for requests, changes and restores that are included in the service. The restoration of data will consist of the disaster recovery service provider restoring the backed-up data to a location on the primary site server requiring the restoration, provided the specified location is on a server with an existing backup client. The agency will be responsible for restoring data into its associated application(s). Agency-Requested File restore — File restores, which includes five hours of labor per month for requests, changes and restores that are included in the service. The restoration of data will consist of the contractor restoring the file to a location on the server requiring file restoration, or another location on the agency's network. The agency will be responsible for restoring the file into its associated application(s). Colocation A significant number of legacy applications are not virtualized, nor have the capacity to become virtualized. A traditional colocation disaster recovery solution is available for those applications. Physical servers/devices will reside in an off-site colocation environment. Agencies are responsible for all server, storage and backup hardware and software in the colocation facility. Facility services include, but are not limited to, all facility space, electrical, mechanical, fire protection and security systems and support for hosting for IT data center equipment. Professional Services Professional disaster recovery technical labor services are available from the disaster recovery service provider on an hourly rate basis. Agencies should contact their Agency Relationship Management (ARM) representative or the Program Management Office (pmo@admin.sc.gov) to acquire these services. SERVICE RATES Service Offering Cost Disaster Recovery Services Contact ARM ADDITIONAL INFORMATION
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