IT Shared Services Catalog | 8 CUSTOMER VS. ADMIN RESPONSIBILITIES Responsibilities Admin Customer Managed Workstation with Remote Support Purchase workstations through coordination with Admin. X Asset and warranty management for workstations. X Manage backup and recovery of any locally stored data. X Contact the DTO Service Desk to report an incident. X Provide end-user training for productivity software/business applications. X Two-way transit and protective packaging for devices shipped or transported to Admin. X Maintain accurate inventories of devices at each agency location. X Configure and deploy workstation to agency business location. X Coordinate price quotes for agency workstation purchases. X Maintain workstation base image and DTO managed applications. X Provide critical patching of managed and DTO supported applications. X Provide critical patching of contract supported/unsupported applications. X Provide remote (phone) support and tools through DTO Service Desk. X Provide remote access clients and licenses. X Managed Workstation with On-Site Support (In addition to those listed for Remote Support) Perform resolution of service requests and incidents on-site at agency’s location if resolution cannot be completed remotely. X Configure and deploy workstation to agency business location. X Managed Printer Support Configuration, moves and data sanitation of agency-owned or leased printers. Configuration of printers is provided for agencies selecting Managed Workstation with Remote Support and Managed Workstation with On-Site Support. On-site printer installation at an agency location or physical address is provided only for agencies that have purchased Managed Workstation with On-Site Support for that location or physical address. For agency locations under Managed Workstation with Remote Support, Admin will provide remote support to a user or agency-contracted vendor resource on-site at the printer’s location. Advanced printer configurations (e.g., port blocking, restricting web access, default password resets, Simple Network Management Protocol). Support of multifunction printers contracted from a third-party vendor is limited to configuration only, which includes connecting the printer to the network, advanced configurations to help secure the printer and configuring users to print. MANAGED PRINTER – SERVICE DETAIL
RkJQdWJsaXNoZXIy NzM4MTg4