1 85

ITSharedServicesCatalog

Table of Contents 2
Introduction 3
1.0 Workplace Services 4
Software 7
File Storage 7
Support 7
2.0 Network Services 10
Hardware 11
Software 11
Support and Administration 12
Hardware 13
Software 13
Installation and Configuration 13
Support and Administration 14
Security 14
Support and Administration 15
3.0 Hosting Services 16
Facilities Management 17
ESXi Host Systems Maintenance 18
ESXi Host Systems Support and Monitoring 18
Network Connectivity 18
Virtual Machine Redundancy in State Data Center 18
Virtual Machine Backup 19
Virtual Machine (VM) 19
Virtual Machine (VM) – Legacy Isolation 19
Database Software Installation and Upgrade 23
General 24
Database Hosting — Dedicated 25
Database Hosting — Legacy Isolation 26
ECM Hardware and Software 28
OnBase Data Storage 28
ECM Configuration and Administration 28
ECM Systems Monitoring and Support 28
ECM Training and Orientation 28
ECM Custom Consulting 28
4.0 Enterprise Storage Services 38
1. Data Backup – Standard 42
2. Data Backup – Custom 43
5.0 Admin-Brokered Services: Telecommunications 45
MOBILE RADIO (TWO-WAY) SERVICE CONTRACT 56
PAGER SERVICES 57
SATELLITE TELEPHONE SERVICES 58
6.0 Admin-Brokered Services: Network 59
VENDOR INFORMATION 60
VENDOR INFORMATION 65
VENDOR INFORMATION 68
Segra 68
Level 3 Communications (a CenturyLink company DBA Lumen Technologies) 69
7.0 Admin-Brokered Services: Hosting 70
SERVICE DESCRIPTION 71
Disaster Recovery Plans 73
Disaster Recovery Services (Managed Services) 73
Backup as a Service 74
Colocation 74
Professional Services 74
8.0 Admin-Brokered Services: Printing Services 75
9.0 Enhanced Microsoft 365 Services 77
10.0 Enterprise Cloud Services 82
Cloud Accounts/Subscriptions 83
Enterprise Storage 83
Network Interconnect 84
Relational Database 84
Virtual Server 84
Virtual Desktop 84
Web Hosting 84

RkJQdWJsaXNoZXIy NzM4MTg4