Admin’s Service Desk provides a single point of contact for reporting and facilitating all IT-related service requests, issues and outages.

Service Desk representatives are ready to serve 24 hours a day, seven days a week, 365 days a year, and may be reached via email or phone call.

Contact the Service Desk

To submit a service request or to report an incident or outage, please contact the Service Desk through one of the following methods.

When submitting a service request or incident notice, the customer will receive an email acknowledging receipt of the message along with a service ticket number. The customer will also receive notification when the matter has been completed or resolved. Please note, the Service Desk staff makes every effort to resolve issues during the first contact and will escalate issues to the next level of support as needed.

Service Request Fulfillment

The target timeframe to fulfill service requests depends on the request.

Incident Resolution

Admin strives to respond to and resolve incidents according to their priority level. Priority is based on a combination of impact and urgency as defined below:

  • Impact – The measure of the effect an incident is having or might have on the business.
  • Urgency – The measure of the amount of time until an incident has a significant impact on the business.