In an environment of limited resources, supervisors must know how to bring out the best in employees and continue to meet high productivity and quality standards. This course includes the book "Why Employees Don't Do What They're Supposed to Do and What to Do About It" by Ferdinand F. Fournies.

Topics include:

• The role of the supervisor.
• Interviewing and selection.
• Goal setting.
• Building positive working relationships.
• Developing others.
• Delegation.
• Motivation.
• Evaluating employees.
• Advocating for employees.
• Diagnosis of performance problems.
• Substandard performance and progressive discipline.
• Alternative dispute resolution.