Employees in this class manage the training function of a medium to large-sized agency or support training delivered to other agencies or entities. These employees may manage subordinate staff who support the training function.
Employees in this class work under limited supervision and have broad decision-making authority within established policies and guidelines. The classification of this position in the agency may also be determined by factors such as the complexity of the training function, the number of training staff and the agency’s organizational structure.
Designs lessons, including selection and organization of content, methods and materials needed to accomplish learning objectives. Presents content and facilitates trainee group problem solving and group processing. Maintains agency contact with internal and external officials engaged in training activities. Develops, implements and manages programs, projects or technical functions. Participates in the forecasting of staffing needs, strategic planning for the agency and other top management issues. Supervises a staff involved in the development, implementation, delivery and evaluation of agency training programs or projects. Plans, designs and coordinates programs. Assigns priorities and determines staffing needs. Develops and/or administers the unit budget. Interviews and selects employees. Develops and/or administers the unit budget. Develops innovative techniques for marketing public and in-house programs. Monitors and evaluates the effectiveness of marketing, advertising and promotional strategies.
Knowledge and expertise in the subject areas of specialization. Knowledge of methods for conducting needs assessments. Knowledge of methods for designing, administering and evaluating training programs. Knowledge of how to conduct conferences, lead discussions, instruct training groups and stimulate individuals and groups in the learning process. Knowledge of the principles of marketing and advertising. Ability to serve as an internal/external consultant. Ability to plan and manage projects. Ability to establish and maintain effective working relationships. Ability to communicate, both verbally and in writing, in a clear and effective manner. Skill in utilizing Microsoft Office products.
A bachelor's degree and relevant training and development experience.