Provides technical and professional services in a program area of a state agency; may manage the service delivery process associated with programs administered by an agency.
This class is typically used for employees who function as experts, policy developers, team leaders or first-line supervisors.
Coordinates program design, implementation and daily administrative activities. Coordinates service delivery processes for programs administered by an agency. Conducts special projects at management's request; prepares and presents reports. Provides direction and guidance to staff concerning program issues. Attends legislative, public and advocacy group hearings; presents information for discussion and/or decision-making purposes; responds to requests for information. Reviews program objectives to determine compatibility with agency's mission; assesses programs and implements policy, procedure or rule changes. Participates in the management of the agency; attends agency planning sessions, recommends allocation of resources, provides feedback to employees and agency head and encourages employee growth and development.
Knowledge of laws, regulations, policies and procedures relevant to the area of employment. Ability to exercise judgment and discretion. Ability to establish and maintain effective working relationships. Ability to interpret and apply laws, regulations, policies and procedures. Ability to communicate effectively.
A bachelor's degree and relevant program experience.