Provides advanced direction and planning of services in a broad functional area of a state agency; leads work activities of a team; serves as a senior level resource to management in the specific area of expertise.
Incumbents in this class function as advanced resource consultants on complex issues. Some positions in this class may have supervisory responsibilities.
Serves as a technical expert in a specific profession and as a resource to agency leadership in the area of expertise. Coordinates agency work assignments among team members and serves as a primary resource in the resolution of problems and the identification of alternatives. Serves as the lead team member and assists in leading meeting discussions. Develops goals and objectives and incorporates plans for completion and/or implementation. Assists in the guidance and direction of staff members' development and ensures proper development in work methods, research techniques, and the understanding and application of rules and regulations. Conducts research on critical, confidential, and often highly sensitive matters which may require statutory or policy modifications. Prepares reports and advises management on findings and recommendations. Develops internal program policies and procedures and establishes strategic standards, goals and objectives for service delivery for incorporation in the agency's strategic plan. Performs research, analyzes, and summarizes data to make specific recommendations. Evaluates the effectiveness and efficiency of the agency's programs and services. Consults with and advises agency leadership in the development and application of policies, procedures, and programs. Evaluates processes and recommends improvements to agency procedures, program operations, interdepartmental workflow, and organizational designs. Directs the creation and delivery of skill development programs for agency employees and the agency's external customers.
Knowledge of the agency's mission, programs and objectives. Knowledge of laws, regulations, and procedures relevant to the area of employment. Knowledge of an agency's organizational structure. Ability to interpret and apply rules and regulations. Ability to provide guidance to employees. Ability to make presentations and prepare reports.
A bachelor's degree and professional experience related to the position.