Directs and manages units, programs, or systems which have significant impact upon the agency or the state.
This class is typically used for positions directing complex statewide program operations. Employees provide administrative, programmatic strategic planning, and fiscal oversight with specialized knowledge of the appropriate agency or state programs.
Directs, develops, and assesses managerial staff in the implementation of programs. May advise senior and executive level leadership about program issues. Plans, designs, presents, and implements new or revised program policies, rules, and procedures. Directs research and trend analysis activities. May chair special study committees exploring program issues. Participates in management decision-making process of an agency and is held accountable for end results. Reviews requests for significant expenditures and other allocation of resources and approves or advises management about appropriate course of action. Attends legislative, public, and advocacy group hearings. Reviews legislation and discusses impact with appropriate people. Meets with citizens and employees to discuss their concerns. Investigates complaints, takes appropriate action, and notifies the appropriate people of the outcome of the investigations.
Knowledge of an agency's mission, programs, and objectives. Knowledge of management principles. Knowledge of an agency's organizational structure, the people who manage the work, and the processes applicable to government work. Ability to interpret and apply rules and regulations. Ability to manage work and provide guidance to employees. Ability to make presentations and prepare reports.
A bachelor's degree and relevant program management experience.