Performs guided installations, configuring, maintenance and monitoring of web, mainframe, and/or client server technologies in either an on-premises, cloud-based, or hybrid environment.
This class is intended for use at the entry-level.
Receives guided work assignments for installing, configuring, and monitoring computer technologies. Consults with managers, administrators, and other IT professionals on installation requirements and system changes. Assists in troubleshooting and restoring services by analyzing, identifying, and diagnosing faults using established processes and procedures. Works with software and hardware vendors to resolve issues and to correct errors. Assists in monitoring and maintaining data integrity of systems. Ensures that updates are applied to systems in a timely manner. Configures systems to adhere to IT policies and standards. Documents system changes, and provides written and oral reports. Assists in maintaining hardware and software inventories.
Moderate knowledge of information technology systems analysis, design, testing, and maintenance techniques. Moderate knowledge of computer hardware, software, operating systems, networking, and other IT tools and resources. Ability to solve basic to moderate problems, and to apply critical thinking skills to needs and problems. Ability to follow technical directions and to communicate in a clear and concise manner.
A high school diploma and experience in computer system development and modification in either an on-premises, cloud-based, or hybrid environment. An associate degree or bachelor’s degree in a related field may substitute for the required experience.