Provides support and maintenance for moderately complex network systems.
This class is intended for use at the journey level. May serve as team lead on projects.
Responsible for installation and implementation of LAN, wireless access, cables, wiring, switches, etc. for data networks. troubleshoots and resolves moderately complex network issues. Provides preventative actions and recommendations for network issues. Serves as technical resource for all data network systems support. Monitors data network systems to include problem analysis, tracking, and resolution. Assists in documenting information for data networking systems changes and/or procedures. Assists with designing hardware configurations and installing hardware. Assists with planning, design, and evaluations relative to data networking and operations layouts. Assists with coordinating operation of system. Maintains all system documentation. Monitors all system maintenance. Maintains records of equipment and replacement plan. Applies simple to moderately complex state-of-the-art technology to meet and improve network control center. Trains users in the proper utilization of hardware and software and writes training manuals. Assists with evaluating technologies and makes recommendations for adoption. Assists in documenting data network systems outages, changes, and procedures.
Basic to moderately complex knowledge of data network services and data communications. Moderately complex to complex knowledge of methods of data network design and equipment configuration requirements. Moderately complex to complex knowledge of office automation systems, information processing operations, fiber optics, and microcomputer hardware/software as they relate to the latest trends in data networks connectivity. Moderately complex to complex knowledge of computer system analysis, design, testing, debugging, and maintenance techniques. Ability to assist with presenting technical and non-technical reports in a clear and concise manner.
A high school diploma and experience in information technology, electronics technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience.