Examines sales and purchase documents and related accounting records of retail establishments to verify the accuracy of monthly sales tax returns, and determines sales and use tax liability. Generates and answers telephone calls, emails, faxes, and letters related to enforced collection of delinquent accounts for one or more type(s) of taxes. Determines compliance of retail and wholesale businesses with use of laws and regulations pertaining to admission, business license, public recreation, documentary, fireworks, soft and bottled drinks, and alcoholic beverage taxes. Examines tax returns and payroll records to ensure that they have been accurately and properly completed. Determines tax type and amount of tax liability or license requirements. Collects delinquent taxes, ensures proper withholding, clears delinquent withholding reports, and maintains system records and files related to collections. Assists with collecting and resolving debt, enforcing tax laws, and prioritizing accounts in collection status by managing assigned case load and determining urgency of action using established selection criteria. Assists taxpayers with lien documentation requests, questions concerning statewide lien registry, and processing electronic payments by phone or in person. Inspects business establishments to ensure that they are properly licensed. Provides telephone assistance to the general public pertaining to technical and delinquency questions. Computes penalty and interest for taxpayers. Assists with the public taxpayer assistance area. Investigates special regulatory tax areas. Serves/sends notice of levy on employers, banks, or debtors of taxpayers who fail to pay taxes. Retrieves data from computer system for interpretation, adjustments, and/or updating. Performs extensive research to determine multiple tax liabilities. Performs rules to show cause and recommends revocation of agency licenses where applicable. Implements skip-tracing techniques to include locating current addresses and telephone listings. Reviews accounts for penalty waiver requests and refers accounts to supervisor as needed. Participates in training of Revenue Officers by serving as on-the-job instructor.