Collects and resolves debt, enforces tax law, and prioritizes accounts in collection status by determining magnitude of liability, history of delinquency, and potential for other unidentified liabilities while managing assigned case load. Audits financial documents and related accounting records to verify the accuracy of tax returns and determines tax liability. Performs complex audits to bring problems to closure. Monitors and reviews responsible party case assignments. Generates and answers telephone calls, emails, faxes, and letters related to enforced collection of delinquent accounts for multiple types of taxes. Assists with Outside Collection Agency case management, questions, and concerns as needed. Reviews courthouse records to determine if taxpayer owns property which is subject to levy and sale. Conducts seizure and sale of real and personal property for the satisfaction of outstanding tax liens. Assists taxpayers with lien documentation requests, questions concerning statewide lien registry, and processing electronic payments by phone or in person. Serves/sends notice of levy on employers, banks, or debtors of taxpayers who fail to pay taxes. Coordinates collection activities through contact with field personnel and outside collection agencies, training in team-building skills, and quality control of collection inventory. Retrieves data from computer systems for interpretation, adjustments, and/or updating transactions, and enters required system notes. Investigates various taxes and licenses for violations and issues citations. Leads special assignments and undercover operations including but not limited to festivals, coin operated devices, and admissions drives. Prepares and submits comprehensive reports related to the collection of taxes and violations of rules and regulations. Provides tax information to the legal department as requested. Provides paperwork and assistance to attorneys for offers in compromise, partial lien releases, and subordination of tax lien requests. Performs needed research for these requests. Responds to agency department requests. Implements skip-tracing techniques to include locating current addresses and telephone listings. Performs extensive research for determining multiple tax liabilities, serving rules to show cause, garnishment of wages and levy on intangible assets. Performs revocation of agency licenses where applicable. Performs undercover operations with assistance. Verifies licensing and regulatory compliance. Reviews accounts for penalty waiver requests and administers authorization to reduce or waive penalty within accepted guidelines. Assists taxpayers with technical questions and complex problems and educating them in the filing requirements, laws, policies, procedures, and use of taxpayer portal for performing tax related transactions including filing and paying. Identifies accounts for referrals to audit or criminal investigations. Assists supervisor in reviewing work of other Revenue Officers for technical soundness and for compliance with applicable laws and regulations. Participates in training of junior Revenue Officers by serving as on-the-job instructor or classroom instructor for all job duties and collection methods. Serves as supervisor in the absence of supervisor and coordinator.