Coordinates telecommunications services for an assigned geographic area of the state or performs advanced operator functions supporting the state's central telephone switchboard operation.
Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings. Answers service-related calls for the operations center. Resolves system problems by phone or places service orders for subsequent repairs. Coordinates telecommunications services within the assigned area. Serves as liaison with vendor and agency coordinators to ensure efficient service. Reviews and verifies monthly charges; determines departmental costs.
Knowledge of practices and procedures of telecommunications system layout and operation. Knowledge of practices and procedures used in operation of a switchboard exchange. Ability to recommend cost-effective approaches to telecommunications usage. Ability to operate an electronic switching system under heavy load conditions. Ability to understand and follow instructions. Ability to speak clearly and distinctly. Ability to communicate effectively. Ability to oversee the work of others.
A high school diploma and experience in one of the following areas: communications, switchboard exchange operations, clerical accounting, billing or working with the general public.