Assists with interviewing and investigating clients, their families and agency staff to determine if client’s needs and human rights are met in the residential facility or community program of a state agency. Assists with conducting investigations and preparing recommendations on individual problems for a program/facility. Assists clients in gaining information and support from the community as clients transition to independent living.
Employees in this class assist in serving clients who are institutionalized, incarcerated, and/or seeking social services in preparation for transition to more independent and/or stable living.
Interviews clients and families of clients to obtain their perspective on program effectiveness and to solicit recommendations for services/facilities improvement. Reviews regional centers and community programs for program effectiveness. Participates in human rights committee meetings in each facility to coordinate development of procedures consistent for all agency facilities. Serves as contact with external advocacy systems.
Ability to communicate effectively. Knowledge of agency organization. Ability to conduct detailed investigations, draw conclusions and recommend action required. Ability to initiate effective relationships with clients, their family, and personnel from various agencies and external advocacy agencies.
Some positions may require special certification (i.e. Certified Peer Support Specialist (CPSS) or National Certified Peer Specialist (NCPS) Certification)
A high school diploma and relevant human services or social services experience.