Performs customer focused case management and career planning to identify barriers to employment and develop solutions for clients by conducting needs assessments, assisting with the development of individual employment plans, and providing focused services. Educates individuals regarding agency programs, policies, and services. May provide assistance exclusively to a priority population.
Provides job seekers with labor market information. Provides career development assistance through creating individual employment plans with goals and objectives by conducting assessments and collecting information on clients. Identifies barriers and develops solutions for individuals seeking employment and/or an upgrade in skills. Assists with conducting mock interviews, job development, and job placement. Maintains updated case management records and appropriate documentation. Schedules and conducts workshops on job skills. Inputs, reviews, and recruits for job orders in the state jobs database. Promotes employment and advocates for clients with the business community and industry. Organizes and attends job fairs and hiring events. Develops working relationships with community resources in order to provide referrals to partner agencies and community organizations. Provides supportive job readiness training and feedback to modify/improve worker traits which lead to a successful employment outcome for the client. Performs disability benefits counseling.
Knowledge of casework practices and interviewing techniques. Knowledge of legal principles and practices. Knowledge of investigative techniques, principles and practices. Knowledge of methods, principles and practices of clinical counseling and educational services. Knowledge of services available from the community and other public and private programs. Knowledge of federal, state and local laws or regulations pertaining to social service programs. Ability to organize and maintain a caseload. Ability to exercise discretion in interpreting and applying established objectives. Ability to establish and maintain effective working relationships with officials, other state agencies, the private sector and the general public. Ability to communicate effectively.
May require Career Services Provider (CSP) certification within one year of employment.
A bachelor's degree in a related field and experience in career counseling or related case management.