Employees in this class manage the training function of a large agency. These employees also manage subordinate employees who support the training function.
Employees in this class work under very limited supervision and have broad decision-making authority within established policies and guidelines. The classification of this position in the agency may also be determined by factors such as the complexity of the training function, the number of training staff and the agency’s organizational structure.
Forecasts human resource development needs and advises the agency director and executive management staff of needs. Assists in developing agencywide policies. Facilitates the strategic planning process for the agency. Serves as internal consultant to management on agency problem solving. Manages a training academy, including facets such as food service, dormitories and other essential services. Administers training programs for special projects and in-house career development. Develops innovative techniques for marketing public and in-house programs. Monitors and evaluates the effectiveness of marketing, advertising and promotional strategies. Coordinates public and in-house programs. Reviews proposals, instructor selection and evaluation, the establishment of program dates, site selection, topics, program content and deadlines. Negotiates with business and government managers regarding training needs.
Knowledge and expertise in the subject areas of specialization. Knowledge of methods for designing, administering and evaluating training programs. Knowledge of how to conduct conferences, lead discussions, instruct training groups and stimulate individuals and groups in the learning process. Knowledge of the principles of marketing and advertising. Skill as an internal/external consultant. Ability to plan and manage projects. Ability to direct, supervise and advise staff members. Ability to establish and maintain effective working relationships. Ability to communicate, both verbally and in writing, in a clear and effective manner.
A bachelor's degree and relevant training and development experience.