Directs and manages units, programs, or systems which may have a significant impact upon agency or state operations.
This class is typically used for managerial employees who accomplish agency objectives through subordinate supervisors with diverse areas of responsibility.
Directs and manages diverse programs administered by an agency. Reviews program objectives to determine compatibility with an agency's mission. Recommends program changes, implements policy, procedure, or rule changes. Interprets policies and rules of programs administered by an agency. Attends legislative, public, and advocacy group hearings. Meets with citizens to discuss their concerns. Investigates complaints, takes appropriate action, and notifies the appropriate people of the outcome of the investigations. Participates in the management decision-making process of an agency and is held accountable for end results.
Knowledge of an agency's mission, programs, and objectives. Knowledge of management principles. Knowledge of an agency's organizational structure, the people who manage the work and the processes applicable to government work. Ability to interpret and apply rules and regulations. Ability to manage work and provide guidance to employees. Ability to make presentations and prepare reports.
A bachelor's degree and relevant program management experience.