Monitors network operations which provide video, data and voice transmission for agencies of state government; performs transmission tests and compiles related reports
Monitors alarm terminals and analyzes alarm conditions; determines the nature of maintenance problems; contacts appropriate technical staff or vendors for circuit or equipment repair. Prepares reports on network utilization, service delivery,outages, circuit problems, telephone line repairs and the alarm terminal system. Follows up with maintenance personnel or vendors to ensure service requests are responded to promptly. Performs "loop-back" testing on video, voice and data circuits to ensure the release of circuits for scheduled and nonscheduled maintenance. Maintains a computerized log of all alarms, maintenance dispatch, maintenance activities, outage times, network status and other information.
Knowledge of video, voice and data circuits. Knowledge of administrative procedures. Ability to distinguish colors. Ability to establish and maintain effective working relationships with others.
High school graduation and experience in telecommunications, microwave, or electronic communications operations.