May serve as a team lead or manage staff in the delivery of employment services.
Some positions in this class may have supervisory responsibilities.
Reviews labor market information in the local area and provides job seekers with labor market information. Provides local level guidance, data, and reporting of workforce activities. Resolves customer complaints and concerns. Provides technical support for center staff. Plans, manages and coordinates workforce operation activities as outlined by procedures. Implements service delivery improvements and measures foot traffic. Seeks opportunities to provide services in alternate locations. Analyzes and integrates data and identifies effectiveness of workforce development activities. Evaluates impact of referrals, programs, and service delivery. Performs customer-focused case management and career planning to identify barriers to employment. Develops solutions for clients by conducting needs assessments, assisting with the development of individual employment plans, and providing focused services. Educates individuals regarding agency programs, policies, and services. Assists with conducting mock interviews, job development, and job placement. Maintains updated case management records and appropriate documentation. Schedules and conducts workshops on job skills. Inputs, reviews, and recruits for job orders in the state jobs database. Promotes employment and advocates for clients with the business community and industry. Organizes and attends job fairs and hiring events. Develops working relationships with community resources in order to provide referrals to partner agencies and community organizations. Provides supportive job readiness training and feedback to modify/improve worker traits which lead to a successful employment outcome for the client. Performs disability benefits counseling.
Knowledge of and ability to interpret and apply state and federal laws, regulations, policies, and procedures pertaining to employment. Knowledge of interviewing techniques. Knowledge of methods, principles and practices of clinical counseling and educational services. Knowledge of services available from the community and other public and private programs. Ability to organize and maintain a caseload. Ability to exercise sound judgement when providing reporting or supervising staff. Ability to establish positive customer rapport and maintain effective working relationships with center partners and the general public. Ability to travel to multiple centers. Ability to effectively supervise the work of others.
May require Career Services Provider (CSP) certification within one year of employment.
A bachelor's degree in a related field and experience in workforce development, human services or social services programs.